Customer Service Executive (TikTok Support)

Join J&T Express as a Customer Service Executive specializing in TikTok support! In this dynamic role, you will be the voice of our brand, ensuring exceptional customer experiences while driving service improvements. Based in beautiful Bali, you'll work in a fast-paced environment where your skills and dedication will make a real difference.

As a Customer Service Executive, you'll handle inquiries and complaints from TikTok users, providing timely and accurate solutions. Your mission is to ensure customer satisfaction by resolving issues efficiently and escalating complex problems to the appropriate teams. You'll also monitor customer interactions to identify trends and opportunities for service enhancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to TikTok services, providing timely and accurate solutions.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Escalate complex problems to the appropriate teams for further resolution.
• Monitor customer interactions to identify trends and opportunities for service improvement.
• Provide exceptional customer service through various communication channels, including phone, email, and live chat.
• Maintain a comprehensive record of all customer interactions and resolutions.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Stay updated with the latest TikTok features and services to provide accurate information to customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a fast-paced environment.
• Proficient in using CRM systems such as Salesforce or Zendesk.
• Excellent written and verbal communication skills in Indonesian and English.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with TikTok's features and services is a plus.

🛠️ Keahlian

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