Customer Support Specialist - Data Verification (Bali, Indonesia)

Kickstart your limitless career with Teleperformance, a global leader in customer experience management! As a Customer Support Specialist in Data Verification, you’ll play a pivotal role in ensuring data accuracy while delivering exceptional service to our valued clients in Bali. Join our team in vibrant locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, where you’ll enjoy a dynamic work environment and the chance to grow professionally.

In this role, you’ll be responsible for verifying and updating customer data to maintain high standards of accuracy. Using tools like Salesforce and Excel, you’ll work closely with our client teams to ensure seamless customer interactions. This is a fantastic opportunity to leverage your skills in a fast-paced, customer-centric organization.

📋 Tanggung Jawab Pekerjaan

• Verify and update customer data in Salesforce and Excel to ensure accuracy and completeness.
• Collaborate with client teams to resolve data discrepancies and maintain high service standards.
• Process and manage customer inquiries and complaints efficiently.
• Utilize CRM tools to track and update customer information.
• Participate in quality assurance processes to maintain service excellence.
• Adhere to company policies and procedures to ensure compliance.
• Provide exceptional customer support through various communication channels.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in customer service or data verification roles.
• Proficient in using Salesforce and Microsoft Excel.
• Strong communication skills in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Attention to detail and a commitment to accuracy.
• Customer-centric mindset with a focus on delivering exceptional service.
• Valid SIM card and ability to work in Bali.
• Willingness to travel to different client locations in Bali.

🛠️ Keahlian

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